Allianz Australia has won the Personal Lines category for excellence in claims-handling at this year’s Mansfield Awards ceremony, held virtually.
The fourth annual awards, organised by Insurance News and LMI Group, promote the critical role that claims professionals play across the insurance industry and recognise those achieving excellence and good faith in this sector. Winners and finalists are determined through official reports and anonymous surveys conducted by LMI.
Commenting on the win, Brendan Dunne, Chief Customer Services Officer at Allianz Australia, said, “To be recognised by the Mansfield Awards, which are determined by a broad range of industry stakeholders, is a privilege. This recognition is testament to our Allianz claims team and their expert and empathetic claims-handling. I’m very proud of our people and partners. As an industry we play a very important role, even more so in these unprecedented times and have immense gratitude for the hard-work and passion demonstrated.”
“We strive to provide a market-leading customer experience through expert underwriting, policy support service and claims management for our customers and partners. The Australian bushfires and other severe weather events, along with the global COVID-19 pandemic, have had a significant impact on our customers, and our claims team has worked tirelessly to support our customers. We’ll continue to evolve our claims management processes as we adapt to the changing environment.”